What does 'rights-managed' mean?
Rights-managed products are high-quality products with a licence and fee based on your specific use. The fee is calculated from several factors including print run, size, placement, duration of use and geographic distribution. At the time you order a rights-managed product, you will be asked to submit information that will determine your licensing fee.

How do you protect the privacy of the information I submit to you?
We don't sell, share or divulge your personal information, including your email address, with other companies. For a complete overview of how we protect your information, read our Privacy policy.

How do I remove my name from the Loupe Images email promotions list?
If you decide at any time to opt out of our email list, there are three ways you can be removed:

• Click the reply button on any email from us and type 'Remove' in the subject line.
• Email info@loupeimages.com (be sure to include the email address you wish to have removed in the body of the email and allow 72 hours for removal).
• Contact Loupe Images UK office and ask to be removed from our list.

Whichever way you choose, as soon as we get the word from you, we'll remove you from the list.

How do I remove my name from the Loupe Images ‘snail’ mail list?
If you'd like to stop receiving promotional mail from Loupe Images, please email us at info@loupeimages.com or contact Loupe Images UK office. Request that your name be removed from the promotional mail list, and please include your mailing address exactly as it appears on your mailing label.

How does your licensing work, exactly?
Read our Terms and conditions and our Licensing and purchasing agreement for details on our image licensing. If you have questions, email info@loupeimages.com or contact Loupe Images UK office.

What is your returns policy?
If you need to return a purchase, contact Loupe Images UK office as soon as possible. We will need confirmation in writing. All purchases are considered final after 30 days. Service fees are non-refundable.

If I can't get a product to download, what other options do I have?
If you're having trouble downloading a product, read our downloading tips in the Help section. If you continue to have problems, you can Contact us for assistance.

Finding images

Why can't I find the images I'm searching for?
Read our How to search for images for information on how to quickly find the images you need. If you prefer, Contact us for a personalized walk-through.

Can I search without being registered?
Yes. You can search without registering on our site. To see larger versions of our images and download free comping images without a watermark on them, or to save images to your lightbox for later access, you need to Register.

How do I get detailed information about an image?
To view in-depth information about an image, go to the image detail page by clicking any thumbnail image on the Search results page or in your lightbox. The image detail page provides complete information about an image, such as keywords associated with that image and additional information. However, to view this you will need to Register.

How do I download free comping images?
From the Search results, Lightbox or Image details page, click the image. To save this image, right mouse click and go to ‘save image as’ onto your computer desktop if you are a PC user. Alternatively, if you are a MAC user hold down the ‘ctrl’ key and mouse click the image. Select ‘download image to disk’ or ‘save image as’ to your computer desktop.

How do I get a non-watermarked comp?
Only approved registered users have access to non-watermarked comps. If you haven't already registered, you can do so by clicking 'register' in the top navigation bar. Once you register and have been approved for comp downloads, follow the instructions above.

Purchasing images

Do I need to register to purchase?
Yes, you need to register. Click here for detailed registration information. If you are not yet registered, you will be prompted to complete your mailing and billing profile as part of the image purchasing process.

How safe is it to use my credit card on your site?
We use the latest encryption technology to help ensure that your information is kept safe while in transit. You can read about security in our Privacy policy. Loupe Images is a secure e-commerce site. Your payment information will be routed, processed and secured through WorldPay SSL.

How can I set up a ‘Credit Account’?
You will need to be a registered company with a good financial track record. There is a form to be found in the ‘Credit Account’ section when you click on ‘Account’. Once you have filled in the details and submitted the form, we will process your request. After a credit check has been completed we will contact you via email to confirm your account with Loupe Images and provide you with an account number. Once you purchase and image through your account an invoice will be issued immediately from which you will have 30 days to settle the account. For further information please refer to Loupe Images Licensing and Purchasing Terms.

To determine the price for rights-managed images, you must be registered on our site. Then you can use our online price calculator and follow the image pricing steps. The price calculator will ask you a series of questions about how you will use the image(s) in order to calculate the price for your usage. Please refer to our Help section.

Downloading images

How can I download an image I've previously purchased and will I be charged again for re-downloading it?
No, you will not be charged again. To download images from a previous purchase, roll over 'my account' in the top navigation bar and select 'previous purchases' to access the previous purchases list. All images can be re-downloaded for 30 days after purchase.

How can I print out a past sales order?
To print any past sales order, go to 'my account' in the top navigation bar and select 'previous purchases'. Then click the sales order number of the previous order you would like to print.

How do I save an image to my computer?
Please refer to our Help section.

How long does it take to download an image?

What delivery service do you use, and when can I expect to receive catalogues and CD-ROMs I have ordered from Loupe Images?

• Shipments to clients within the UK
  We use first-class postal service for deliveries to clients in the UK, which should normally arrive within 1 – 2 days. We must receive orders by 4:30pm GMT to guarantee next-day delivery.
  
  
• Shipments to clients outside the UK (USA, Europe, Canada, Latin America, Asia Pacific)
  We use Nightflight for deliveries to clients outside the UK, with priority or standard service. Delivery times vary depending on destination location. For most areas, two levels of service are offered – standard and priority. Depending on the country, priority could mean next day (for most city centres within the EU and East Coast US), or within two days for non-EU countries. Delivery for standard service could be anywhere from 2 – 10 days, depending on the destination country.
  
  Orders received before 2pm (14.00hrs) GMT for all EU and East Coast USA destinations will be shipped out that day for next day delivery. All others will be a normal delivery service from the UK. Deliveries to these countries typically take from 2 – 3 days, assuming there are no difficulties moving the products through customs.

Using digital images

What's the difference between RGB and CMYK formats?
An RGB image can contain more colours than a CMYK image. When you convert to CMYK some colours maybe lost. This is why Loupe Images supply in RGB format.

How large can I print your digital images?
As a general rule of thumb, our images can safely be enlarged to 120% of their original image size without affecting the quality. Since it is critical that you know what resolution you need for the output device, we recommend that you consult directly with your printer or service organization to find out the specific capabilities of the device that will be used. And, of course, you can always Contact us for more details.

How do I retain the original quality of an image when I want to enlarge it?
For the best quality, remember this general guideline: The image resolution (ppi) should remain equal to twice the screen frequency (lpi). You have options, however, to adjust the screen frequency, re-sample the image at a higher resolution, or lower the ppi to lpi ratio. For more details, read the following tips for enlarging images.

Tips for enlarging images
The 50MB images on loupeimages.com have been optimized for a final print size of 420x297mm, using a screen frequency of 150 lpi. You can, however, print the images at a larger size. For the best quality, remember the general guideline of keeping the image resolution (ppi) equal to twice the screen frequency (lpi).

I downloaded a high-resolution image, but it's opening up at 72dpi. What has happened?
Depending on how the image was saved, it may open at a screen resolution, 72dpi. This doesn't necessarily mean you downloaded a low-resolution image by mistake. You should think of image size and resolution in terms of megabyte (MB). A 50MB file has the capacity to be a 420x297mm file at 300dpi or a 1270x1800mm file at 72dpi. Simply re-save the image at 300dpi if it is at 72dpi.

How do I achieve the best results producing four-colour separations from images from Loupe Images?
There are several steps necessary to create a quality four-colour separation, including determining the image resolution, calibrating your system, selecting the right printers and checking your files. It is always a good idea to discuss the details of your publication with a representative at your commercial printer before you create the final film output.